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Case Manager - Youth & Family Svcs

TITLE: Case Manager, Youth & Family Services
REPORTS TO: Clinical Team Leader, with oversight by Director of Behavioral Health
WORK WEEK: 20-40 hours per week, depending on status

Case managers assist clients and families with achieving wellness and autonomy through advocacy, communication, education, identification of service resources and service facilitation. Case management services are best offered in a climate that allows direct communication between the case manager, the client, and appropriate service personnel, in order to optimize the outcome for all concerned.


  • Provide referral assistance to the recipient and the recipient’s family to assist with accessing and coordinating high-quality needed services, including:
    • Medical psychiatric, and mental health services;
    • Substance use treatment;
    • Educational, vocational, and social supports; and
    • Community-based services, related assessments, and post-discharge follow-up activities
  • Individuals hired as case managers will not have blurred or overlapping roles. They will not diagnose or provide mental health treatment.
  • Functions as an integral part of the treatment team including the client, others significant to the client’s treatment including parents and guardians, natural supports, schools or employers, therapists, direct skills providers, psychiatric provider, and medical provider. The Case Manager’s role in the treatment team is to ensure a focus on recovery (not illness or deficits) that identifies wellness as purpose in life, active involvement in satisfying work and play, joyful relationships, a healthy body, and a healthy living environment.
  • Provides case management including coordination of time sensitive: assessments, treatment planning updates and service delivery. Linkage between the consumer and other needed services, advocacy and support to parents and foster parents, and advocacy and support for the consumer’s social, educational, legal, and treatment needs.
  • Oversees completion of Client Status Review and implements and updates treatment plans with clients/families in collaboration with the Clinical Team Leader and other people in the treatment team. 
  • Maintains knowledge of community resources and acts as a liaison with other community agencies on the client’s behalf, when appropriate.
  • Maintains and implements safety and emergency procedures and assists in crisis intervention.  Recognizes and responds to the signs of suicidal ideation by initiating action including calling for emergency assessment, notifying the supervisor, and participating in safety planning.
  • Maintains daily billing records, chart notes, and other written material as directed and in a timely manner (within 3 days of service)
  • Participates in clinical and administrative meetings as needed.
  • Coordinates services with behavioral health team members to ensure that services provided are directly related to the person’s assessment of needs and identified goals, objectives and interventions as stated in the treatment plan.    
  • Provides services on the premises of PCHS, the client’s residence, the clients’ workplace, school, or any other appropriate community setting identified in the individual’s behavioral health treatment plan.
  • Works effectively and efficiently with a diverse group of individuals and team members.  Adheres to appropriate professional, ethical and legal standards.
  • Other duties as required.

• Maintain confidentiality.
• Follow federal, state and local legal guidelines.
• Maintain HIPAA compliance.

Education: Bachelor’s degree in psychology, social work, counseling or related field preferred.  Four years of experience working with seriously mentally ill adults or seriously emotionally disturbed children or a combination of related experience and an Associates Degree in a related field, may substitute for education. 

License: No license required.
Experience: Prefer experience working with children who meet the state of Alaska criteria for Serious Emotional Disturbances (SED) for the Youth And Family Program and  people who meet the state of Alaska criteria of Serious Mental Illness (SMI) or co-occurring mental illness and substance abuse for the Adult Department.


  • Ability to work in a team and independent setting, good communication and organizational skills required.
  • Ability to work effectively with area agencies on behalf of the patient and family.
  • Must demonstrate the willingness to work with patients and families in the school and home environment as well as in the community.
  • Establish and maintain the confidence and cooperation of patients and persons connected to the course of work.
  • Able to work in an electronic health record environment.
  • Must be computer literate, familiar with Microsoft Office Products and able to type a minimum of 45 words per minute.
  • Will be held to productivity standards set by supervisor and/or Director of Behavioral Health.
  • Expected to read and respond timely to emails through Outlook.
  • Documentation must be completed accurately within the timeframe required.
  • Able to work effectively with people who have a diverse set of personalities.
  • Positive work ethic and attitude. 
  • Must pass State-required background check and pre-hire drug screen.
  • A valid and clean Alaska driver’s license is required.  If engaged in community outreach, employee’s personal vehicle must be available to use, following PCHS driving guidelines. 
  • Consistent attendance and punctuality is required and expected to work the hours set by PCHS and/or the schedule set by supervisor. 
  • Expected to complete required trainings such as CPR, Mandt, Mental Health First Aid and any others deemed necessary for this position.


  • Treat all co-workers and clients with dignity and respect. 
  • Project a professional manner and image. 
  • Adhere to ethical principles.
  • Communicate professionally & effectively – focus on cooperation & win/win outcomes.
  • Serve as Community Liaison.
  • Abide by the policies and procedures outlined by PCHS including the Employee Manual
  • Follow and enforce the mission of PCHS.
  • Report any safety and/or health concerns to management as soon as they become apparent. 
  • Expected to bring your best work and attitude to PCHS.
  • Expected to Assume Good Intent towards fellow employees.
  • Expected to handle complaints and grievances professionally, adhering to the employee manual and to uphold employee core values.

• Occasional bending, stooping and stretching
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard.
• May be occasional lifting papers or boxes up to 15 pounds.

• Coordinates duties with Director of Behavioral Health and/or Clinician.



I understand that the employer follows an "at will employment" policy, in that I or the employer may terminate my employment at any time, for any reason consistent with applicable state or federal law. I understand that this application is not a contract of employment. I understand that federal law prohibits the employment of unauthorized aliens; all persons hired must submit satisfactory proof of employment authorization and identity; failure to submit such proof will result in denial of employment. I understand this application will be active for a period of one year; after that time, if I wish to be considered for employment, I must submit a new application.

I voluntarily authorize any present or former employer, firm, school, hospital, university, or government agency and it's employees or agents to release any and all information concerning my former position to any prospective employer, or it's employees or agents, making a request for such information. I understand that the information may include, but is not necessarily limited to, performance reports, transcripts, job descriptions, disciplinary reports and opinions regarding my suitability for the position.
I voluntarily release and hold harmless former employers, schools, hospitals or government agencies, and their employees or agents from any and all claims, liabilities, or damages arising from the disclosure or release of information or opinions concerning my professional qualifications.

I certify that all the statements herein are true and correct to the best of my knowledge and understand that any falsification or willful omission shall be sufficient cause for dismissal or refusal of employment.

I agree to any pre-hire testing PCHS requires. 

I am aware of and agree to a background check required by the Alaska Background Check Program and pre-hire drug screen.  I acknowledge that I must clear both before a formal offer can be made by PCHS.

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